Privacy Policy

At teletciacc Learn English ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

1.1. Personal Information

When you subscribe to our newsletter, fill out a contact form, or register for our courses, we may collect:

• Contact information (name, email address, phone number)
• Demographic information (such as your country of residence)
• English proficiency level
• Educational background
• Professional information (if relevant to your course selection)

1.2. Usage Data

We may also collect information about how you access and use our website:

• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Time and date of your visit
• Operating system
• Referring website addresses

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and other information
• Process your transactions
• Send you marketing and promotional communications (with your consent)
• Find and prevent fraud
• For compliance with legal obligations

3. Legal Basis for Processing

We will only collect and process your personal information when we have a legal basis to do so. Legal bases include:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contractual obligations: Where processing is necessary for the performance of a contract with you.
• Legal obligations: Where processing is necessary for compliance with a legal obligation.
• Legitimate interests: Where processing is necessary for our legitimate interests, provided those interests don't override your fundamental rights and freedoms.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may disclose your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us and need access to such information to do that work.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your personal information with third parties when we have your consent to do so.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete your personal information
• The right to rectification
• The right to object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

7. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Our operations are primarily located in Canada. If you are accessing our website from outside Canada, be aware that your information may be transferred to, stored, and processed in Canada and other countries where our servers are located. By using our services, you consent to the transfer of your information to Canada and other countries, which may have different data protection rules than those of your country.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By mail: 123 Learning Avenue, Suite 400, Toronto, ON M5V 2L7, Canada
• By phone: +1 (416) 555-7890